Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since the receipt of your purchase, unfortunately, we can’t offer you a refund or exchange.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Personalized items could not be returned.  

To complete your return, we require a receipt or proof of purchase.
With the approval of your return request, we will send you the addresses available for the return of our purchase. 

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after you requested a return. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@nikalaz.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@nikalaz.com and send your item to Nikalaz DM Ltd., Elemag str. 22, Office 17-18, 1113 Sofia, Bulgaria.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to one of our addresses: 

- Central Office for purchases from all over the world:

- Germany for purchases from Germany: 

- The United Kingdom for purchases from the United Kingdom: 

A.S.S. ID 64363 
19 Moorfield Road
UNIT 9030
GU1 1RU Guildford, Surrey

United Kingdom

- For purchases shipped from the warehouse in the US and Australia, please contact us to create are return shipping label for you with a local address. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over EUR 50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.